Privacy Policy

Alexander Townsley Home Improvements respects your privacy. When you request an estimate or contact our business, we may collect your name, phone number, email address, property address, ZIP code, photographs, and information about the services you need.

We may also receive information you submit through Facebook or Instagram lead forms.

Our website and advertising services may collect technical information such as IP addresses, browser details, cookies, and website interactions.

We use the information you provide to respond to estimate requests, contact you about your project, schedule appointments, prepare estimates, perform contracted services, and maintain business records.

We may contact you by phone, text message, or email regarding services you requested.

We may also use website analytics and advertising tools, including Google Ads, Facebook, Instagram, and Nextdoor, to measure advertising performance, understand how visitors interact with our website, and improve our marketing efforts.

We may receive information you provide when contacting us through Facebook, Instagram, or Nextdoor, including your name, contact information, and details about your requested services.

Submitting an estimate request does not automatically enroll you in recurring promotional text messages.

We do not sell or rent customer personal information to third-party marketing lists.

We may share information with trusted service providers when necessary to operate our business, including website hosting, advertising, customer communications, scheduling, payment processing, and bookkeeping services.

These providers may process information on our behalf or according to their own privacy policies. We may also disclose information when required by law.

We take reasonable precautions to protect customer information. However, no website, electronic communication, or data storage system can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain business records, and comply with legal or contractual requirements.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and business recordkeeping requirements.

Our website may use cookies and third-party technologies associated with Google, Meta (Facebook and Instagram), and Nextdoor. Depending on which services are enabled, these technologies may collect information about your device, browser, and website activity to help us measure advertising performance and improve our services.

You can manage certain cookies through your browser settings and adjust your advertising preferences through the relevant advertising platforms.

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of websites we do not control.

Our website and home improvement services are intended for adults. We do not knowingly collect personal information from children under the age of 18 through our estimate request forms.

Our website may use Google reCAPTCHA or similar security services to help prevent spam and unauthorized submissions. These services may process technical information in accordance with their own privacy policies.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements. The most current version will be available on this website.

Effective Date: October 19, 2026

For questions about this Privacy Policy, or to request access to, correction of, or deletion of your personal information, please contact:

Alexander Townsley Home Improvements

8775 Centre Park Dr #707

Columbia, MD 21045

Phone: (410) 992-2519

Email: info@alexandertownsley.com

Website: https://alexandertownsley.com